445 - General Manager
PERMANENT OPPORTUNITY
Reference: 445
Summary of the General Manager role:
Our client is seeking a passionate and experienced General Manager to lead the day-to-day operations of one of their facilities in Northwest London. This is an exciting opportunity for someone with a strong background in leisure, hospitality, entertainment or FM who thrives in a dynamic, people-focused environment.
General Manager Deliverables / Outcomes (include but are not limited to):
Oversee all aspects of operations, ensuring exceptional customer service and safety standards.
Lead, train, and motivate a diverse team, including front-of-house, F&B, and activity staff.
Monitor budgets, sales, and KPIs to drive performance and profitability.
Manage bookings, group events, and seasonal programming.
Maintain high standards of cleanliness, maintenance, and presentation throughout the venue.
Ensure compliance with health and safety, food hygiene, and safeguarding policies.
Act as the face of the venue, building rapport with guests, handling feedback, and creating a welcoming atmosphere.
Skills, Experience & Qualifications:
Proven experience in a management role within leisure, hospitality, or Facilities Service.
Strong leadership and team development skills.
Exceptional customer service and communication abilities.
Financial and operational acumen, including budget management and performance reporting.
A hands-on, solution-focused approach.
Flexibility to work weekends, holidays, and peak times.
Location: Wembley, on-site
Start Date: Immediate
Duration: Permanent
Salary: Competitive salary
Application Deadline: Open until filled – early application is encouraged as we review applications throughout the advertising period and reserve the right to close the advert early, subject to the volume of applications received.
*** No Visa Sponsorships Available ***
Interested in this position? Please complete the application form below.
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